Shipping and Returns
Christmas Closing Times and Delivery Cut off's.
We will be closed from Friday 21st December to re-open on Wednesday the 2nd January 2019.
Last standard postage orders need to be placed on the 18th December* and Next Day orders need to be placed on 20th December* to be sent out before Christmas.
All orders placed after this time will be processed in order upon us re-opening in 2019. Please expect slight delays for orders placed after the cut-off.
*12 noon cut-off applies.
|Normal Items||Heavy Items **|
|Next Working Day Service||£8||£10 (may not be sent out same day but will go on a next day mail service).|
For International shipping Scroll Down.
**Heavy items are items such as the kneeling chairs, mattress tilters and full mattresses.
How quickly will my order arrive?
We are open Monday to Friday so orders can only be dispatched on these days.
Standard delivery orders are sent using Royal Mail 2nd Class (our standard delivery) will arrive in 2 - 3 working days (including Saturday) from dispatch.
Next Working day deliveries will arrive next working day for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday to be delivered on Tuesday. Next day orders placed after 12 midday on Thursday will be dispatched on Friday and will arrive on Monday.
Which days will my order be delivered on?
Royal Mail 2nd Class deliveries are made on any day excluding Sunday. Next day deliveries are Monday to Friday only.
Delivery outside the UK:
Please see pricing and estimated delivery times at checkout. If you would like to arrange your own collection please contact us before you order. We deliver to most countries in Europe, please contact us for additional information and prices if your country is not shown.
We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and un-used and we will refund you the price of the goods only to the original credit or debit card used.
Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing (including external purple piped packaging bags) or we reserve the right to take off £5 from the order.
Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
Returns should be sent to:
Putnam Health Co Ltd, Eastern Wood Road, Langage Ind Est, Plymouth, Devon,
Your Right to Cancel
You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.
Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. Posture chairs, country seats and writing slopes should not be used longer than this guarantee period unless serviced by a Putnams trained product technician. For this reason you take your own risks using these products (posture chairs, country seats and writing slopes) outside of the guarantee without a full service. We cannot be held liable for any damages.
How carefully are items packed?
As well as your order being individually packaged by hand in our smart packaging. Items are sent in envelopes, sealed mailing bags or boxes depending on the size of your order. Some orders may be wrapped in protective foam to protect items during transit.
My order arrived damaged what shall I do?
Do not accept any goods damaged in transport - notify us immediately and we will arrange for a replacement to be sent out at no extra cost. Unfortunately if you accept them then we cannot be liable for any additional costs.
What happens if I'm not in when my order is delivered?
For orders sent via Royal Mail 1st Class please use special instructions to leave notes for courier. Orders sent using the next day service must be signed for and a card will be left to rearrange delivery.
Special delivery instructions
If you have any special instructions for delivery, please include them in the 'special instructions' box at checkout.
I have a query regarding my order?
If you have any queries regarding your order or delivery, please contact us on 01752 345678 or email us at firstname.lastname@example.org